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Pedal & Paddle Store Policies


  • 7 days for cash back, 30 days for store credit. 
  • No returns or exchanges on non-stock special order items. 
  • Returned or exchanged products must be in new condition with original packaging.


  • We are not responsible for repairs left for over 30 days post completion. 
  • All service work includes a 30 day guarantee. 
    • Under this guarantee, we will gladly readdress any issues directly related to or covered by services that we have performed within the past 30 days.
    • Not covered is abuse, neglect, work performed by the customer, or work unrelated to services that were provided by us

Rentals, Adventures & Shuttles

  • Reservations must be paid in full. Payment is non-refundable except in the cases of bad weather or high water during your reserved day/time. 
    • Bad weather for cancellations is defined as the following conditions using : 
      • Greater than 40% chance of rain
      • Wind speeds at or above 15mph
      • Chance of thunderstorms at or above 30%
  • E-bikes: All users of E-bikes must be at least 18 years old.
  • A valid credit card and photo ID is required by one person from each party.
  • Participants under 18 must be accompanied by a parent/guardian.
  • For safety we do not permit paddlers to embark on trips alone.
  • NO ALCOHOL. No intoxicated persons. No exceptions.
  • Payments are non-refundable.
    (Exception to this policy: Cancellations by Pedal and Paddle due to weather, river conditions, etc.)
  • For safety reasons, we can only shuttle persons 8 years or older in our vehicles.