This is a FULL-TIME opportunity beginning in March 2023. This position provides customer service through our bicycle service department. The ideal candidate has an interest, experience, and an appreciate of cycling. 

Daily activities include greeting customers and writing repair tickets, estimating bikes for service, building bicycles and providing service maintenance on customers bikes. 

Duties will also include selling products, helping rental customers, and performing general shop duties.

Pay is based on experience and level of responsibility. 

Location: Shepherdstown, WV is a small town located along the Potomac river in the upper Shenandoah valley. This historic town is rich with independent restaurants and cafes. The region offers a wide array of recreational activities including great hikes, on and off-road cycling and flat water and rapid kayaking and river tubing. 

Prerequisites & Requirements
1. Previous work at a bike shop with a foundation in service
2. Must be comfortable working in a team
3. Positive attitude

This position provides customer service through our rental, sales, and service departments.

Daily activities include greeting customers and helping them purchase the right products. It entails building bicycles and providing service maintenance on customers bikes. The position requires 'selling the experience' of our rental / shuttle trips, including driving customers to their destinations, and setting customers up on bicycle and kayak rentals.    

This is a full time position with pay based on experience and level of responsibility.     Store hours and employee hours are adjusted seasonally as this is a seasonal business.    

Location: Shepherdstown, WV is a small town located along the Potomac river in the upper Shenandoah valley. This historic town is rich with independent restaurants and cafes. The region offers a wide array of recreational activities including great hikes, on and off-road cycling and flat water and rapid kayaking and river tubing.    

Goal: Represent the business in a professional manner with the first and foremost focus on exceptional customer service. Be an asset to our team with superb communication and follow through. Provide technical service on customers bikes that is both safe and the best solution for the customer's needs.

Prerequisites
-Must be at least 25 years old
-Must possess an excellent driving record
-Can lift and carry up to 90 pounds

Responsibilities
Sales
-Greet every customer. Offer a solution for their needs.
-Demonstrate to customers your expertise, willingness to help, and passion for the sport.
-Keep the shop neat and tidy with proper product merchandising. First impressions are the most important.
-Close the sale, while providing the right solution for the customer and generating a profit for the shop.
-Stay updated with industry trends including current products, and tech procedures.
-Most importantly, develop long lasting customer relationships.

Rentals
-Use our rental scheduling software to manage customer reservations and rental inventory
-Ensure that customers get a positive experience and a fun time.
-Provide safe, comfortable, timely shuttle service for customers, often with bicycles and watercraft.
-Safety check all rental equipment prior to usage and inspect equipment for damage after.
-Clean rental equipment and sanitize helmets and PFDs.Service
-Create accurate repair tickets, offering the best service solution to the customer.
-Offer add-ons that might interest the customer while increasing revenue.
-Assemble bikes safely and efficiently.
-Perform basic repairs on customer bicycles.

This position provides customer service through our rental and sales departments. Daily activities include greeting customers and helping them purchase the right products. The position requires 'selling the experience' of our rental / shuttle trips, including driving customers to their destinations, and setting customers up on bicycle and kayak rentals.     

This is a full time position with pay based on experience and level of responsibility.     Store hours and employee hours are adjusted seasonally as this is a seasonal business.     

Location: Shepherdstown, WV is a small town located along the Potomac river in the upper Shenandoah valley. This historic town is rich with independent restaurants and cafes. The region offers a wide array of recreational activities including great hikes, on and off-road cycling and flat water and rapid kayaking and river tubing.     

Goal: Represent the business in a professional manner with the first and foremost focus on exceptional customer service. Be an asset to our team with superb communication and follow through.

Prerequisites
-Must be at least 25 years old
-Must possess an excellent driving record
-Can lift and carry up to 90 pounds

Responsibilities
Sales
-Greet every customer. Offer a solution for their needs.
-Demonstrate to customers your expertise, and willingness to help
-Keep the shop neat and tidy with proper product merchandising. First impressions are the most important.
-Close the sale, while providing the right solution for the customer and generating a profit for the shop.
-Most importantly, develop long lasting customer relationships.

Rentals
-Use our rental scheduling software to manage customer reservations and rental inventory
-Ensure that customers get a positive experience and a fun time.
-Provide safe, comfortable, timely shuttle service for customers, often with bicycles and watercraft.
-Safety check all rental equipment prior to usage and inspect equipment for damage after.
-Clean rental equipment and sanitize helmets and PFDs.